Quality is one
of those nebulous terms which gets racked in
perplexity. At TRA we are actively
developing systems, procedures, and ISO 9000 guidelines to aid us in our quality
believe, however, simplicity is the most important ingredient of quality. Simply, to do what we say, to complete our
projects on time, to keep the customer in the loop when problems arise, and to
insure our people, our vendors, and our customers are all on the same team
heading for the same goals. Without
this, no quality system can insure happy people.
all, what more is there to quality than happy people?